Library director shares frustrations with city council
Newton Public Library Director Sue Padilla addressed the Newton City Council Monday night about the inoperability of software provided by Iowa Works.
The software, which was updated in June, aided job seekers that visited the library by offering step by step assistance, live chat and a direct telephone number for immediate assistance. After the update, several of the features stopped working. Padilla said that as of that night, the software was being uninstalled.
“We contacted Iowa Works to report the problems, but no one from Iowa Works responded or came to resolve them,” Padilla said.
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